This page is published in English at launch. Hindi (हिंदी) versions will follow — legal text is translated last, deliberately, so nothing is lost in wording.
DRAFT STATUS: the tier table below is the default template pending the family's final decision. Whatever tiers are finalised, the mechanics in sections 2–7 stay as written. The policy shown to you before payment for your booking is the one that governs it.
1. Standard cancellation tiers (default)
| When you cancel | Refund |
|---|---|
| More than 48 hours before check-in (12:00 PM on arrival day) | 100% — full refund |
| 24–48 hours before check-in | 50% of the booking amount |
| Less than 24 hours before check-in, or no-show | No refund |
Some properties may set a different policy; if so, it is displayed on the property page and at the review step before you pay, and that displayed policy applies to your booking. Prebooked meals follow the same tiers as the stay they belong to.
2. How to cancel
Sign in → My Bookings → select the booking → Cancel. Before you confirm, we show you the exact refund amount computed from your booking's policy. Cancellation takes effect immediately and you receive confirmation on WhatsApp/SMS.
3. Refund method and timelines
- Paid online through the payment gateway: the refund is issued automatically to your original payment method (the same UPI/card/bank account). Banks typically credit it within 5–7 working days; you can track its status (Initiated → Processed) in My Bookings.
- Paid by UPI reference (fallback payments): the property refunds you directly by UPI and records the refund transaction reference; you'll see the status in My Bookings. If a manual refund is delayed beyond 72 hours, it is escalated to the Platform for resolution.
- Refunds are always to the payer's source account; we do not issue cash refunds for online bookings or refunds to third-party accounts.
4. Weather and route closures (force majeure)
If the yatra route or your property is closed for your dates — landslide, extreme weather, or administrative closure — your booking is cancelled by us with a 100% refund, regardless of the standard tiers, and you are notified on WhatsApp/SMS. This is the mountain's rule, not ours, and we honour it in your favour.
5. No-shows and early departures
Not arriving on your check-in date without cancelling is a no-show — treated per the tier table (default: no refund), and the property may release the unit for resale that day. Leaving earlier than your check-out date does not entitle you to a refund for unused nights.
6. Payment problems (not cancellations)
If money was debited but your booking shows failed or expired: gateway payments are auto-reconciled and any orphan charge is auto-refunded to source; if it doesn't appear within 7 working days, contact us with your payment reference. A rejected UPI reference (wrong amount, reused reference) is not a cancellation — you may retry payment within your booking's hold window, or the hold lapses unpaid with nothing owed.
7. Changes to bookings
Date or guest changes are handled as cancel-and-rebook under this policy (contact us on WhatsApp first — where availability allows, the property may accommodate changes without penalty at its discretion).
8. Bookings made on other platforms
Stays booked via Booking.com, MakeMyTrip, or other sites follow those platforms' cancellation policies — cancel there, not here.
Questions before you cancel? WhatsApp [number] — a real person from the family will answer, in हिंदी or English.