Terms & Conditions — KedarnathStays

KedarnathStays ("the Platform", "we") is an online booking service operated by [full legal name of proprietor], proprietor of Hotel Bharatpur House, [address line], Kedarnath, District Rudraprayag, Uttarakhand, India — an unregistered family-run business. Contact: [phone] · WhatsApp [number] · [email].

The Platform lets you discover and book accommodation (beds in shared rooms, tents, and rooms), prebooked meals, and related services at properties listed on it. The stay itself is provided by the listed property, not by the Platform. Your accommodation contract is with the property named on your booking; the Platform facilitates the booking, payment, and communication. Bookings made through third-party sites (Booking.com, MakeMyTrip, etc.) are governed by those platforms' terms, not these.

You sign in with your mobile number using a one-time password (OTP). There are no account passwords. You are responsible for keeping your phone and active sessions secure; you can review and log out of sessions from your account at any time. You must be 18 or older to hold an account. One account per person.

A booking is confirmed only when (a) payment is successfully captured through our payment gateway, or (b) where UPI-reference payment is offered, the property has verified your payment reference — until then your selection is a temporary hold that expires automatically. Prices are shown in INR; bed prices are per person per night and tent/room prices are per unit per night, as labelled at the time of booking. Prebooked meals close at the cutoff time shown at booking; the kitchen prepares only prebooked meals.

Online payments are processed by Razorpay; we never receive or store your card or bank credentials. Website bookings are fully prepaid — no balance is due at check-in for units and meals booked online. Where the UPI-reference option is offered, confirmation follows the property's verification of your transaction reference within the stated service window. Extra services taken at the property (additional meals, extra persons, etc.) are payable directly to the property.

• Original government photo ID for every guest (Aadhaar, Passport, Driving Licence, or Voter ID) — checked at Char Dham yatra checkpoints and at check-in. We record ID type only, never ID numbers.
• Accurate guest details at booking (names, ages) matching the persons who stay.
• Compliance with property house rules, including: no smoking and no alcohol anywhere on the premises or in Kedarnath Dham; charges apply for extra persons; guests are responsible for damage they cause.
• Shared-room bookings mean you may share the room with other pilgrims, as stated at booking.
• Mandatory Char Dham yatra registration is the guest's responsibility.

The cancellation policy shown to you before payment for your specific booking is the policy that applies to it, even if policies change later. The default policy is set out in the Cancellation & Refund Policy [tiers pending final confirmation — placeholder: free until 48h before check-in, 50% until 24h, none thereafter]. No-shows are treated per that policy. See the Cancellation & Refund Policy for refund methods and timelines.

Kedarnath is a high-altitude pilgrimage site (3,583 m). Route closures, landslides, extreme weather, and administrative closures occur. If your dates fall within a closure declared for your property, your booking is cancelled with a full refund regardless of the standard policy. The Platform and the property are not liable for travel costs, yatra disruption, altitude-related illness, or events beyond reasonable control; guests undertake high-altitude travel at their own risk and should assess their own fitness.

Owners listing properties confirm that their information, photos, and documents are accurate and that they hold applicable registrations. The Platform may verify documents, approve or reject listings and photos, and suspend or delist properties. Settlement of guest payments to owners is made through the payment gateway to the owner's registered account.

No fraudulent bookings, false payment references, abusive conduct toward the family or staff, scraping, or interference with the Platform. We may cancel bookings or close accounts involved in fraud or abuse.

To the extent permitted by law, the Platform's aggregate liability for any booking is limited to the amount paid for that booking. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

We may update these terms; the "Last updated" date changes when we do, and material changes will be notified. These terms are governed by the laws of India; courts at Rudraprayag / [district], Uttarakhand have jurisdiction, without limiting your rights under consumer protection law.